We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.
Data we collect about you
We may collect the following information about you:
1. i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide
This information will be taken from you at the time that you make a purchase through our online store, or make contact with us through the contact us page on our online profile.
2. Your preferences and use of email updates, recorded by emails we send you (if you select to receive our newsletter and email updates on products and offers).
3. A tracking pixel / cookie that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website. This information will not uniquely identify you as an individual and is used for analytics purposes only.
What we do with your information
Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation 2018 and other applicable laws.
We may use your personal email address or telephone number to contact you in relation to an enquiry or sales question that you have asked us about via our contact form or email address.
To process your order and to provide after sales service. If necessary, we may pass your details on to another organisation to supply/deliver products or services you have purchase and/or to provide after-sales service. In these cases, we will let you know that this is happening for your approval.
Only if you have opted in to our newsletter or other marketing sign up process will you receive news and promotions about our products and services. Please enter your email address on the website footer if you would like to receive this information
Any cookies or tracking pixels are to be used for analytics purposes only and will not identify individual users.
Any personal data will be held on our secure systems for a maximum of 7 years after the final sales/enquiry, unless that person has opted in to receiving other marketing information from us.
How we handle your data
We use this information for the following reasons:
i) Process any orders you make through our ecommerce platform ii) Improve our products and services iii) For marketing our products and services to you iv) For market research
We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.
Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.
We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics. These cookies cannot identify individual users. You have the option when visiting the website to opt-out of cookies.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Controlling your information - Your rights
You may request details of personal information that we hold about you. If you would like a copy of the information held on you please contact us in writing or via email.
You may also request for us to permanently remove any personal details that we hold for you. These requests will be subject to the completion of any sales or enquiries and where it is seen that the information is no longer necessary to hold on our files for either freedom of expression or ability to research purposes.
If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.